Gendercare Gender Clinic
5 years helping Gender Dysphorics
A Professional Web-Based Gender Dysphoria Counseling
Service
*That is a part of a full paper that is still in preparation*
Copyright ©2006:
Gendercare.com
Introduction
To a large degree,
Gender Variance and Gender Dysphoria remain mysteries. Why would someone with
the perfectly-formed genitals of one gender feel that he or she might belong to
the opposite gender? Many theories have been proposed to explain gender
variance, some based on genetic and biological causes, others based on social
and cultural causes, and dramatic clashes have often ensued among the
proponents of different theories. Some
experts believe gender variance is not inherently a problem for the individual,
but is merely one harmless aspect of human diversity, whereas some mental health
professionals classify it as a mental disorder. Scientific progress in this
area has been slow, but the causes of gender variance are gradually being
elucidated. In the meantime, irrespective of the causes, it has become evident
in the past few decades that gender
variance is far more common than had ever been believed in the past. Professionals and patients alike agree that
people who suffer discordance between their gender identity and genital
formation, due to multivariate factors, benefit from good medical and
psychotherapeutic assistance, and often, hormonal and surgical interventions in
order to achieve harmonious lives. However, such assistance is presently
available to only a small fraction of the world’s population. Could we provide some of the assistance
people with gender dysphoria need by means of the internet? Is it possible to
provide adequate diagnosis of gender identity conditions without face-to-face
interviews with patients who live far from any professional assistance? Could
we provide gender transition counseling, hormone therapy letters and
orientation, and even sex reassignment surgery referral letters through the
Web? Gendercare Gender Clinic has been
in existence since 2001 developing Web methods to evaluate and treat gender
identity dysphoria. The medium of the internet may be the best way to provide
people with help for gender identity dysphoria, and we propose to describe our
methods and results in this paper[1].
Abbreviations used:
CD- crossdresser
DHT- di-hydro testosterone;
FMX- female to male unexpected gender Gendercare test;
GI- gender identity;
GID- gender identity disorder;
GIDNOS- gender identity disorder not otherwise specified;
MFX- male to female unexpected gender Gendercare test;
SRS- sex reassignment surgery;
T- testosterone;
TG- transgender;
TS-transsexual;
Development of the On-Line Counseling Model
The first thing it is necessary to do in GID therapy is to understand
the patient and learn his or her life story.
In other words, the first step is always an anamnesis, which can be
developed through a variety of means, including:
--Face-to-face interviews
--Phone consultations
--Video conference consultations
--Web chat consultations
--Web email consultations
Face-to-face interviews are ordinarily impossible as an adjunct to Web
gender therapy. Phone consultations
would be difficult in a foreign language, and the telecommunications costs
would be prohibitive. Video conference
anamnesis would be feasible only if the patient had the money for the required
hardware and for a high speed connection, which is unlikely, particularly for
many poorer patients who live far from good connection service. Web chat entails almost the same drawbacks as
video conferencing. Therefore, the best
solution for us, since the middle of 2002, has been the Web email anamnesis.
We have never had any problems or patient complaints in connection with
our email anamnesis procedures, in large part because we have taken the
following precautions:
1. The exercise of total discretion, using the emails only within the
clinic, with the most absolute ethical principle never to share any anamnesis
data with any person besides the patient.
2. The installation of a tracking IP system in all of our web pages
allows us to know the point of origin of all visitors to our website, so we can
be certain about who is communicating with us.
The anamnesis alone, however, does not furnish sufficient information to
understand a patient’s reality. In traditional psychotherapy, face-to-face
interviews provide additional information—including what the patient tells us,
the way in which he or she tells us, and WHAT WE SEE AND WHAT WE FEEL ABOUT the
patient, whereas through emails we feel almost nothing and see nothing. In our early experience with conventional
face-to-face gender therapy, we recognized the bias of WHAT WE SEE and the
significance of WHAT WE FEEL. When we see a person’s appearance, we judge
immediately: “This guy looks like a truck driver and says he is a woman! This
woman is so beautiful and says she is a man!”
We understood that we were not immune to these effects with face-to-face
therapy, and that they could lead to an immediate bias in our judgment.
The Web mail anamnesis removes this bias. On the other hand, for the patient and even
for the therapist, personal contact may be very useful, and it is essential in
any psychotherapy. If the patient needs psychotherapy, such as analysis,
psychodrama, etc., obviously emails will never adequately provide for it. But an anamnesis is not psychotherapy--an
anamnesis is a history, in which the less bias the better. Nonetheless, a careful anamnesis via email
proved to be insufficient for developing a complete picture of the patient and
for proceeding to an accurate diagnosis; we needed additional tools.
Gendercare MFX and FMX
tests
We therefore started, at the end of 2001, to develop gender tests
designed to elicit data from patients with reference to a number of specific
periods of their lives. The first test
(MF1) was produced only in Portuguese for use by male-born Brazilians. Hundreds
CD’s, TG’s and TS’s took that test, as did many non-GID men, both gay and
heterosexual. We have been constantly improving this test since 2002, and
presently use the ninth version of it.
We found that all “normal” men (hetero, bi and homosexual) showed a very
low level of unexpected femininity (hetero near 10%, bi/homo between 0 and
20%). CD’s tested in the 20-50% range, TG’s at 40-65% and TS’s at greater than
70%. These were global scores, which we
define as the combined result for all stages of a patient’s life. Later, after
we had thousands of results, we devised a mathematical criterion to
differentiate between normal/CD/TG/TS for MtF evaluation and we began to approach
FtM evaluation in the same way.
However, we then realized that a single global score was too crude to
adequately describe a GID patient’s life, and so we defined four more specific
scales:
--The Unexpected Gender Scale
--The GID Scale
--The Sexual Orientation Scale
--The Sexual Action Scale
In addition, deriving four global scores for each of these scales would
still be insufficient to fully define a GID patient’s life; what is more
important is an evaluation of the dynamic development through time of each of
these scales.
In the beginning we calculated by hand a score for each scale for each
patient, and we then developed the MFX and FMX test concepts with the intention
of understanding the dynamic formation of Unexpected Gender Identity and the
other scales. We expressed the patient’s
age in terms of weeks after conception, and proposed the following ages as
critical inflection points for gender development:
1. During week 1 (the
chromosomes)
2. At week 2 (gonadal
development)
3. At week 16 (genital
development)
4. At week 24 (basal brain
development)
5. At week 36 (cortical brain
lateralization)
6. At week 414 (childhood self
definition, measured by the MFX/FMX tests)
7. At approximately week 550
(late childhood definition, also measured by the MFX/FMX tests)
8. We took into account later
ages when the MFX/FMX tests generated significant additional data.
The Unexpected Gender Scale
is a measure, at a variety of different ages, of the unexpected femininity (for
MtF patients) or masculinity (for FtM patients), with reference to behavior
that is typically considered either to be male or female (for example, liking
to “play house” is female, while fighting is classified as male). The GID
Scale refers to the distinctions between TS, TG and CD. For example, an MtF
TG desires breasts, while an MtF CD does not.
The Sexual Orientation Scale pertains to
the patient’s preference in sexual partners—men, women, both or none. The Sexual
Action Scale refers to the patient’s preferences in sexual behavior with a
partner, regardless of that partner’s sex.
All the data is extracted from the single test, and so one test answer
can affect multiple evaluation scales FOR THE SAME AGE. Next, we plot a trajectory for each scale
that reflects the patient’s data for every period in his or her life.
For the Unexpected Gender Scale we analyze the data one step further,
subjecting that trajectory to a curve-fitting procedure and generating a phase
space diagram to try to understand the attractor and
transient stages of the system. For the other scales we study each
trajectory directly.
The test result therefore consists of plots of five principal curves:
--- The Unexpected Gender Trajectory plot;
--- The Phase Space Diagram and Attractor Gender
plot;
--- The GID scale trajectory plot;
--- The Sexual Orientation trajectory plot;
--- The Sexual Action trajectory plot.
From these plots we may conclude whether the patient shows a typical TS condition,
a typical CD condition or a typical non-GID condition. Furthermore, we will be able to see whether
the patient reveals any special GIDNOS condition or any ambiguity between TS
and TG. We will also be able to detect
any inconsistencies between the Phase Space diagram and the GID Scale
trajectory, between the Sexual Action Scale and the Phase Space diagrams, and
between the overall test results and the earlier email anamnesis.
Comparing numerous patients’ unexpected gender trajectories was not an
easy task, and so we developed software to simplify the work. This basic software is applied to the test
results and calculates all age scores, all scale scores, all global scores, and
yields the phase space data[2] for each patient.
Based on the results of the
detailed anamnesis generated by email, and the supplemental information derived
from the MFX/FMX tests, we will have a very strong idea about the patient’s
need to transition, to change his or her body through hormone therapy (HRT), to
need secondary surgeries (breast implant surgeries and facial feminization
surgeries for MtF’s and mastectomy for FtM’s, for example) in the future, and
even whether the patient will one day need to undergo SRS[3].
The Necessity of
Psychiatric “Screening”
However, with only these two evaluation steps just described, we cannot
be certain whether or not the patient might really need local face-to-face
psychotherapy/psychiatric help.
Therefore, as the third and final step of our Web GID Diagnosis we administer
the MMPI (Minnesota Multiphasic Personality Inventory)[4]. If the patient shows
serious psychiatric problems on this test, we have the option to suggest local
psychotherapy or psychiatric consultation.
Face-to-face psychotherapy can then be provided locally for the patient,
but only if it is necessary. We make a
clear distinction between the majority of mental illnesses and GID. MOST OF THE TIME GID IS NOT A PSYCHIATRIC
PROBLEM but is a problem of inner harmony and of social recognition (just as
alcoholism is not specifically a psychiatric problem, but is one for which
psychiatric or psychotherapeutic consultation may be recommended).
Therefore, a patient will only require local psychotherapeutic
intervention when our Web evaluation indicates that the GID is in fact a
psychiatric problem or when he or she is experiencing serious concurrent
psychological issues. Otherwise, the
only local assistance needed by the majority of our GID TS/TG patients is
laboratory blood analysis and the purchase of HRT medications.
Can We Trust Web GID
Diagnosis?
Most critics distrust GID diagnosis via the internet, fearing the
falsification of life history and other patient data. On the other hand, it is our opinion that it
is very easy to deceive a therapist during face-to-face consultation. A patient’s voice, hair, makeup, clothing,
mannerisms, etc. can be very misleading, but falsifying the facts of one’s life
history is much less simple. The patient
does not really know what is important to us or what we are looking for,
whereas he or she may anticipate that a traditional face-to-face therapist is
looking for certain obvious things that can be readily faked.
As an example, sometimes a patient will indicate a high level of
homosexuality, and focus on his or her sexual drive, but that reveals nothing
about gender. We may counter by asking
questions about the patient’s gestation, and say we are not interested whether
or not the patient prefers same-sex partners.
How will a deceitful patient know the “correct” response? It is not easy to manipulate our anamnesis.
Our second step (the gender tests) is virtually impossible to
manipulate. How could someone falsify a
typical dynamic curve of gender development[1]? And even if it were possible, how could it be
consistent with the email anamnesis? The
rare patient capable of manipulating these diagnostic steps will have to be
very intelligent. And let us not forget
that later on the MMPI may also reveal patient deceitfulness. After diagnosis, in the few cases where we
might have a slight doubt, we may elect to start HRT at a very modest
level. Even so, proceeding this far in
the process (in order to obtain HRT, for example) will have cost the patient
some $400 to $600, which limits the number of people who will want to entertain
themselves with this kind of trickery.
In short, it is very improbable that a patient will try to deceive us,
and it will be nearly impossible to succeed.
Gendercare Post-Diagnosis
Patient Follow-up
A complete diagnosis, with its 3 steps, requires from two to four
months, sometimes more. During the
diagnosis phase, we discover the patient’s main problems and limitations. After the complete diagnosis, the patient
will need to make a decision about a gender transition, and we assist in this
process. For the most common TS situations, after a positive diagnosis we
suggest our Transition Pack for the first 6 months, enabling the start of
transition and HRT. At that time we
request a scan of the blood test results (baseline levels, always, and after
the start of HRT, at intervals when we deem it necessary), we request
photographs or videos of the patients (in order to recommend HRT, beard and
body hair removal, hair restoration, secondary surgeries such as breast
implants and facial feminization for MtF patients and musculature development
and secondary surgeries such as mastectomy for FtM patients), and we will
sometimes request voice files to aid us in suggesting voice modification.
After the patient starts using our Transition Pack, what is most
important for us is to gauge his or her response to the transition. Our
principal objective is to know if the patient IS HAPPY with the transition and
we listen closely to detect any APPREHENSIVE FEEDBACK. If any problems with the
transition arise, we may decide to stop or slow it. During transition, regardless of whether the
patient is following our “butterfly strategy[5],” we are continually
evaluating his or her chances of surviving during transition, and of later
surviving in the target gender as a stable person with a productive
professional career and a normal life.
Most patients after the first 6 months continue on their own way for
some time without purchasing a second Transpack from Gendercare, either due to lack
of resources or due to relying on local supervision. Then one day they usually
return, saying, “Now I am ready for a secondary
surgery or for SRS” (after their
diagnosis with us, they gain THE RIGHT to purchase an SRS referral letter from
us someday, after a rough verification that they are ready for it, through
pictures and emails). Some others
continue for a year or more under our supervision, until they have SRS and
continue until the end of the PostOpPack supervision. A few patients decide to seek HRT supervision
locally and a few change their minds and stop their transition (mainly due to
lack of money or hope for professional advancement, or even from fear of
starvation or misery). Regardless of the
patients’ decisions, we always try to maintain contact with them and help in
any way possible.
Certain patients, at some point--even some from prosperous
countries—indicate that they are experiencing extreme financial
difficulties. Even many TS and TG people
in the
Sometimes in
The MtF HRT regimen we recommend sometimes is not the most conventional
one. In
When it is needed by a local clinician or other local authorities
(including law enforcement), we send the patient a letter with our complete
evaluation, setting forth our diagnostic process and explaining that the
patient has GID and is undergoing a supervised gender transition. Later, if the patient needs any surgery and
if the time is appropriate, we will furnish referral letters, and we suggest
the best techniques to achieve the results the patient desires as well as provide
information about the limitations of those techniques. During any surgical process, we remain in
contact via email with the clinic and the surgeon, as we do with the patient
during the recovery phase. Finally, we
continue communicating with the patient after recovery from SRS to help him or
her attain a normal life as soon as possible.
All these activities are conducted effectively by means of the internet.
The Necessity of Local
“Face –to-Face” Psychotherapy
A patient will only require local psychotherapeutic intervention when
our Web evaluation indicates that the GID is in fact a psychiatric problem or
when he or she is experiencing serious concurrent psychological issues.
Psychotherapy is not required to treat GID, but it is needed to deal with
related or concurrent problems such as depression, hysteria, paranoia,
schizophrenia, OCD (obsessive-compulsive disorder), BAD (bipolar disorder),
etc. When a
patient has any of these problems in addition to GID, our procedure is to treat
the GID in a light way, which generally involves a very slow transition and a
low level of HRT, in order to give the patient time to show us his or her
adaptation to the changes, including those psychological changes that are
likely to happen. At the same time, we request
that the patient find local support for the other problems. The problems we find
associated or concurrent with GID are rarely serious, and so we often suggest art therapy, occupational therapy, and in
addition most of time we suggest that the patient study for at least a
university bachelor’s degree in order to build a productive career. In general,
we do not particularly favor psychoanalysis
for people with GID, nor do we ordinarily recommend psychiatric medications
such as for depression or for any other GID-related psychiatric condition. In this respect we prefer softer therapies such as occupational therapy and art therapy, for
example. In
Integrating Web and
Face-to-Face Procedures
Gender counseling via the Web has now developed to the point that it can
be integrated advantageously into a more traditional psychotherapy
practice. The value of the MFX and FMX
tests is not limited to the internet--they can augment any anamnesis and
face-to-face evaluation. The same is
true of the Game Tests for children. For
example Gendercare developed a partnership with the Hospital de Base de Săo
José do Rio Preto (Dr. Cury’s hospital), whereby the patients may try our
MFX/FMX tests at a 20% discount to complement the local conventional
diagnosis. Other therapists, clinics,
hospitals and institutions from other countries are also invited to establish
similar arrangements. To discuss conditions for a partnership with Gendercare,
please access www.gendercare.com
and use the contact page.
The
Inadvisability of Web Psychotherapy
We are not advocates of Web psychotherapy. Our
position is that true psychotherapy should only be conducted on a face-to-face
basis. Our service is not
psychotherapy—it is gender therapy, and these are two completely different things. We
have never recommended Web psychotherapy and have no intention of doing so.
SRS Follow-up through the
Web
We are virtually always in communication with our patients and the
surgical staffs during surgery and recovery. Only one
Of course the surgeons and clinics are not always perfect. On one occasion we had a very small problem
with a Swiss patient of Dr. Suporn. For
some time after her surgery, she said she could not urinate on her own. Dr.
Suporn explained to both of us that hers was a psychological problem arising in
part because she was not waiting for her bladder to fill, and later reality
showed that Dr. Suporn had been absolutely right.
A Brazilian patient of Dr. Kamol had a wonderful SRS, and she also
simultaneously had rhinoplasty, but did not like the size of her new nose,
although today she is very satisfied with the results of both procedures (she
didn’t wait until the swelling receded fully before evaluating her new nose,
but at the time she would not accept our explanations nor those of Dr.
Kamol). In
The only difficult situation we have been involved with occurred some
time ago when a patient of Dr. Cury had a small problem with some sutures that
became loosened in the interior of her vagina. She became desperate and refused
to ever again see Dr. Cury. We arranged
for Dr. Jurado to correct the problem, which he easily did.
In summary, we have had nothing but success with our SRS referrals, with
only the rare problem that has been easily remedied every time.
Acceptance of Gendercare
SRS Referral Letters
We have never had a problem, either in
Post-op MtF SRS Patients
Have
After surgery, some patients continue to communicate with us when they
have a problem or an idea, but most of them simply begin living as normal
people. Having changed their names and
papers, they then go about their new lives.
Our significance to our patients is transitory, during their time of
need. This is the best outcome for our
patients, and we hope that they will gradually forget the difficult times they
experienced.
After SRS and a normal post-op period, generally less than a year,
almost all of our GID patients want to live normal lives. We respect that. Some of our patients eventually marry. Two of our MtF patients, one European (after
SRS by Dr. Suporn) and one Brazilian (after SRS by Dr. Kamol), told us they had
gynecological examinations, and in both instances the gynecologist had a
difficult time believing they were not born women.
The European patient today operates a small business enterprise with her
husband, and the Brazilian patient is currently an
English teacher. Both of them are legally documented as women, and they lead
women’s lives.
Regarding Gendercare’s
Adherence to the SOC-6 of HBIGDA
The HBIGDA principally has a symbolic influence on GID health care. In Latin America,
with several hundred thousand or possibly even millions of potential patients
served by a mere two or three full members of HBIGDA, the Standards of
Care—even when they have been heard of--are almost universally ignored, and the
same is true in most countries around the
world. In
Our principal disagreement with the SOC-6 of the
HBIGDA concerns the necessity of the “REAL LIFE EXPERIENCE” of approximately
one year. Our transition strategy is
different. After diagnosis, the MtF body will need one to two years to change sufficiently
to be ready for possible SRS. The same delay
is necessary for the FtM body. The SOC-6
mandates that this period be one of full social exposure in the new gender
role, EVEN WHEN THE PATIENT RISKS THE LOSS OF EMPLOYMENT, FAMILY, AND EVEN VIOLENCE. We do not agree
with this procedure. We recommend instead that during the physical
transformation process the patient not transition socially but rather prepare
himself or herself for a new professional life in the new gender role, i.e., IN STEALTH MODE WITHOUT ANY SOCIAL EXPOSURE DURING
TRANSITION. We call this transition
strategy “THE BUTTERFLY STRATEGY,” to allow adequate time during transition for
the complete alteration of the body and for preparing a new life and very
possibly a new career.
My personal history offers a good example. As a male I was a well-regarded engineer in
Some patients younger than 30, sometimes because of
romantic involvements, attempt a faster transition with less preparation, but
more mature people almost always prefer our “butterfly strategy.” In parts of the
The mandatory complete “real life experience” is not a proper strategy
for the majority of our patients. We are certain that a period of one to two
years spent preparing for a new professional career and transforming the body
is sufficient for any patient to adequately adapt to life in the new
gender. Sometimes, the RLE procedure is
more reflective of the uncertainty and ignorance of the therapist—who will never
have to experience the RLE--than of the needs of the patient. We prefer to do all we can in a
patient-centered fashion, preserving the patient’s opportunities—and his or her
life--to the maximum extent possible.
We also do not agree with the HBIGDA SOC-6 requirement
of two approval letters for SRS, which is good in principle, but in practice is
sometimes used to needlessly extract money from poor patients and close doors
to others. What is important is not only the number of letters, but also the
quality of the diagnosis each represents.
It is a well-meaning procedure to require two letters showing good
diagnosis, but surely one letter from an excellent clinician is far preferable
to two letters from poor clinicians.
Over time the impression has built that the mandatory
requirement of two referral letters is mainly a feature of
In actual practice, many SRS surgeons around the world do not require
two referral letters, or commonly make exceptions to the requirement. In
Thanksgiving
We would like to
thanks Sonia John for her edition and English revision of our text.
[1] Our approach to gender variance
terminology is to NOT consider GID as gender identity DISORDER, but rather as
gender identity DISCORDANCE. Said
discordance may sometimes be due to a disorder, but this is not predominantly
the case. Our experience shows us that real GID as a DISORDER is in fact very
rare and is always really a GIDNOS (Gender Identity DISORDER not otherwise
specified, the F.64.8 classification in the ICD-10 of WHO). We do not use the
term gender identity DYSPHORIA because we do not think the dysphoria is
necessarily derived from gender identity per
se, but mainly arises from the discordance between gender identity and
genital conformation. When we use the term GID in our materials, we mean it mainly
as a synonym for “GENDER VARIANCE” or “GENDER DYSPHORIA”. We take gender
dysphoria to be the uneasiness a patient feels about his or her gender
condition, due to a gender variance or a gender-discordant condition (which is
in fact rarely related to a real mental disorder). The DISCORDANCE that gives
rise to the dysphoria may have a biological or combined biological and
environmental origin.
[2] At present we are considering some practical new
mathematical concepts. We currently are
only able to collect a few data for each patient’s unexpected gender identity
trajectory, but we are able to use a curve-fitting procedure to generate more
data points in the time-series. In that way we can develop time-delay embedding
to generate better phase space diagrams for each patient and for the family and
subfamilies of typical curves for each patient.
For each patient we derive a polynomial of third-degree fit, and we
generate a table of values considering a uniform Dt [time-delay] for
all patients. With this table of values, we can plot the phase space for each
patient, and compare the resulting curve with the curves typically generated by
non-GID people, TS, TG, CD, GIDNOS and some people with special
conditions. We are also presently
studying the relationship that may exist between the phase space and attractor
structures on one hand, and the etiology of gender identity formation during
different age periods on the other. For
more details, see Torres, (2006a); and Torres,
(2006b).To understand better what means a Phase Space through a simple
rationale, CLICK
HERE
[3] A fast Web GID diagnosis is a
potential tool to improve the quality of sampling for gender variance
research. The Gendercare MFX/FMX tests
would provide the simplest, most objective and most cost-effective evaluation
to improve the sampling criteria for gender variance studies in order to differentiate between
TS, TG, and other types of gender-variant individuals.
[4] We utilize the CEPA-Centro Editor
de Psicologia Aplicada, Ltda. version of the MMPI. CEPA owns the Brazilian copyright to publish
the MMPI. We initially used DOS software for face-to-face CEPA/MMPI evaluation,
and later developed new software and Web pages to administer it through the
Web. CEPA licenses the original MMPI,
but not the later revised MMPI-2
versions.
[5] We discuss below the “real life
experience” (RLE) and our “butterfly strategy”.
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